Project: Lloyds commercial banking secure login and payments
When: Jan 2013 to June 2013
Improve security architecture and reduce friction when; logging in, making payments and setting up beneficiaries.
Actions I took
Worked with business analysts and security specialists to gather requirements and identify constraints and opportunities of new security architecture.
Developed wireframe prototypes to help stakeholders understand proposed solution.
Developed detailed functional specifications.
Planned and supervised two rounds of usability testing by third party agency.
Improved security for commercial customers.
Simplified process for logging in and making secure transactions.
These outcomes were validated by rigorous usability testing.